![]() If you continue to have trouble logging in because of an issue with the code or token, please visit our interactive guide that walks you through troubleshooting and resolving the issue.Ĭode and 2FA token troubleshooting guide Further security measures 2-factor authentication If, after trying multiple times, you continue to get your token more than 3 hours after requesting it, change your contact email address. If the code you received doesn't work, you can request a new one by selecting Resend code.īecause verification codes are unique and valid for only 3 hours, please check the time of day we sent it to you to know whether you need to request a new code. In the My account menu, select Settings and then Manage activity.To manage the devices authorized to access your Dashlane account: If you set up 2FA, use the 6-digit token from your third-party authenticator app, such as Dashlane Authenticator or Authy.Įnter the code or token and then your Master Password to authenticate the device. Check your inbox for an email from Dashlane, which typically arrives within 30 seconds. Unless you specified a different contact email address in the Preferences section of the app, Dashlane sends the token to the email address you used when creating your account. When you first log in to your account on a given device, Dashlane requires you to authorize this new device and sends a verification code by email. Master Password troubleshooting guide Verification codes and 2FA tokens If you've forgotten your Master Password, visit our Master Password troubleshooting guide. Learn more about codes and tokens in the next section. If you set up 2-factor authentication (2FA), enter the 6-digit token from your third-party authenticator app, such as Dashlane Authenticator or Authy. Enter the verification code we sent you by email.In the Email field, enter your Dashlane ID (the email address you used to set up Dashlane) and select Next.The page offers to create an account, but if you already have one, select Log in at the top right of the window. For example, the web app will likely open a page that displays "Welcome to your simpler life online." The experience you have varies slightly depending on your device and browser. If it doesn't open automatically, please open it manually. If Dashlane isn't installed yet, download and install it. ![]() Log into your Dashlane account on a new device Enter your Dashlane ID and password
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